Are the products original?
Yes, We offer genuine products with official license and do not deal with any nulled or cracked products at all.
Does the product support updates?
Yes, when you buy any product from our store, you get the original product, so you can get updates directly through your site control panel.
Can I use the product in more than one website?
You can use the product in unlimited domains only if you bought it for unlimited usage.
How is the product activated?
Each product has a different installation process. Contact us before ordering to know the activation process before taking a decision
Can I get the serial License Key?
Yes, but not for all products. Some products allow us to generate a new serial for each site, while other products only give us one serial to use on all sites, and in this case, we cannot give the serial to customers only if they buy a license for unlimited usage.
Will the license be for life or an annual subscription?
This depends on the company’s developed policy, as some companies offer lifetime subscriptions, such as the Astra WordPress template. There are other companies that only provide an annual subscription, such as Elementor, Wp Rocket and others, so we can only provide them to our customers with an annual subscription.
Can I replace the site that has a template or WordPress plugin activated with another site?
Yes, if you need to transfer the license from one site to another, there is no problem. All you have to do is contact us and provide us with the login data for the site that has already activated the WordPress template or WordPress plugin, and we will cancel the license and transfer it to the new site, knowing that you can transfer the license a maximum of three times only.
I bought one of your products and it is an annual subscription. Do I have to renew from the developing company or through you?
We are constantly renewing our accounts, so you can renew by contacting us at the same price you got when subscribing.
How can I trust you and send my site data to activate the template or extension that I purchased from you?
We understand your situation and guarantee the confidentiality and security of your information completely. We do not have any goals from your site, whatever its position. Our job ends when you install and activate the WordPress template or WordPress plugin that you have purchased.
I'm worried about this and I don't want to send the login details to my site Is there another way to deliver the product?
Certainly we can deliver the products through Anydesk connection, we give the comfort and reassurance of our customers the greatest priority. On our website (WhatsApp – Messenger) to schedule an appointment to contact Anydesk in order to complete the process of installing and activating the product you got.
I purchased a template or addon from your site, but it did not suit my needs, can I return it?
Yes, we offer a refund within a period of 14 days. In the event that there is a technical problem that cannot be resolved or otherwise, you cannot return the product permanently, but you can replace the product with another product at the same price or higher and pay the price difference within a maximum period of 7 days only.